Privacy Policy dewi69

01 Introduction & dewi69 Privacy Commitment

Trust is the cornerstone of dewi69. We understand that when you register and play on our platform, you entrust us with valuable personal information. We take this responsibility very seriously — not merely as a legal obligation, but because we believe player privacy is a fundamental right that must be fully respected.

Dewi69 operates under strict data protection principles. We only collect information that is genuinely necessary to provide you with a safe, high-quality service. Every decision regarding how your data is used is made with your interests and security as a player at the forefront.

This Privacy Policy applies to all dewi69 platform users, including website visitors, registered players, and anyone who interacts with any of the services we offer. If you access the dewi69 platform via a mobile app, this policy also covers data collection and use through that app.

02 Types of Data We Collect

Dewi69 collects several categories of personal information depending on how you interact with our platform. Below is a comprehensive overview of the data we collect:

We also collect data you provide voluntarily, for example when you participate in surveys, VIP programs, or contact our support team. This type of data is used solely for the purpose for which you provided it.

03 Purpose of Data Use

Every piece of information we collect has a clear and legitimate purpose. dewi69 ensures your data is not used beyond the stated scope without your consent. The following are the primary purposes for data use:

• Account management: Registering, verifying identity, and managing your player account, including the KYC process required for legal compliance.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions related to your gaming activity at dewi69.
• Service provision: Ensuring the platform operates smoothly, including login verification, session security, and fraud detection.
• Service communications: Sending important notices about your account, transactions, policy changes, or account security-related information.
• Customer support: Resolving enquiries, complaints, and providing technical assistance when you contact our support team.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support where needed.
• Platform improvements: Analysing aggregated usage data (without identifying individuals) to improve user experience and platform performance.
• Legal compliance: Meeting legal obligations including anti-money laundering (AML) compliance and related reporting requirements.

04 Legal Basis for Data Processing

Dewi69 processes your personal data on a valid legal basis. There are several different bases we apply depending on the type of processing involved:

• Contract performance: Processing required to provide the services you requested, including account registration and transaction processing. Without this processing, we are unable to provide dewi69 services to you.
• Legal obligation: Processing required to comply with applicable laws, including KYC, AML, and financial reporting requirements to relevant authorities.
• Legitimate interest: Processing for platform security, fraud prevention, and service improvement purposes that do not unreasonably affect your privacy rights.
• Consent: For optional processing such as marketing communications and non-essential cookie usage, we obtain your explicit consent beforehand.

05 Data Sharing with Third Parties

Dewi69 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are limited situations where we need to share your data with trusted parties:

• Licensed payment processors: Payment service providers we use to process deposits and withdrawals. They receive only the data necessary to complete transactions and are bound by strict confidentiality agreements.
• Game service providers: Third-party game software providers that supply games on the dewi69 platform. Data sharing is limited to session information required for game operation only.
• Legal authority: Law enforcement agencies, regulatory bodies, or courts when we are required to do so by law or a valid court order.
• Identity verification services: Trusted third-party KYC providers that help us verify player identity for compliance purposes. They operate under their own privacy policies, which we have reviewed and approved.

In the event of a business acquisition, merger, or asset transfer, player data may be transferred as part of the business assets. In such situations, we will notify you through a clear notice and ensure continued data protection.

06 Data Retention Period

Dewi69 does not retain your personal data longer than necessary. Retention periods are determined based on operational requirements, legal obligations, and relevant legitimate interests:

• Active account data: Retained for as long as your account is active and for the required period after account closure to resolve any outstanding claims or complaints.
• Financial transaction records: Retained for a minimum of seven (7) years after a transaction occurs, in line with applicable financial services legal requirements.
• KYC Data: Retained for a minimum of five (5) years after the business relationship ends, as required by anti-money laundering regulations.
• Support communication logs: Retained for three (3) years for reference and dispute resolution purposes.
• Technical data and server logs: Retained for thirteen (13) months for security and fraud detection purposes.

When data is no longer required, it will be securely deleted or anonymised using methods that ensure the information cannot be recovered or accessed again.

07 Data Security Measures

Protecting your data is a technical and operational responsibility we take very seriously. dewi69 implements multiple layers of security to ensure your information stays safe:

• Data encryption in transit: All communications between your device and dewi69's servers are secured by TLS 1.3 protocol with 256-bit SSL encryption.
• Data encryption at rest: Sensitive personal data stored in our databases is encrypted using industry-standard encryption algorithms.
• Strict access controls: Access to player data is restricted to staff with a legitimate need only, and all access is logged and monitored.
• Two-factor authentication (2FA): Available to all player accounts and mandatory for all dewi69 internal systems.
• Regular security audits: The dewi69 platform undergoes regular penetration testing and independent security audits.
• Real-time threat monitoring: Our security system monitors platform activity around the clock to detect and respond to threats swiftly.

08 Your Rights as a Data Subject

Dewi69 respects your rights regarding personal data. You have the following rights, which you may exercise at any time:

To exercise any of the above rights, contact the dewi69 support team via Live Chat or email. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days, and we will notify you should this occur.

09 Cookies & Tracking Technologies

Dewi69 uses cookies and similar tracking technologies to ensure the platform functions properly, enhance the user experience, and analyse usage patterns. Cookies are small text files stored on your device when you visit our website.

Categories of cookies we use:

• Essential cookies: Required for core platform operations — login, session security, and basic preferences. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players use our platform, which pages are visited most often, and where players encounter difficulties. This data is used in aggregate form and does not identify individuals.
• Functional cookies: Storing your preferences such as language, display settings, and other preferences to deliver a more personalised experience.

10 International Data Transfers

In the course of its operations, dewi69 may transfer your personal data to service providers operating outside Malaysia. Any international data transfer we carry out is conducted with adequate safeguards in place through the following mechanisms:

• Standard data transfer agreements containing legally binding data protection clauses.
• Selection of service partners operating in countries or regions with equivalent or stronger data protection standards.
• A data protection impact assessment is conducted before any data transfer involving sensitive data.

You may request further information about international data transfers involving your data by contacting the dewi69 support team.

11 Child Protection

The dewi69 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. Should we discover that a minor's personal data has been collected without our knowledge, it will be deleted immediately and the account in question will be closed.

12 Privacy Policy Amendment

Dewi69 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via:

• An email notice sent to your registered email address at least 14 days before changes take effect.
• Banners or notices prominently displayed on the dewi69 platform homepage.
• An in-account notification when you log in for the first time after changes are announced.

The "Updated" date at the top of this document reflects the date of the most recent changes. Continued use of the dewi69 platform after the effective date of any changes constitutes your acceptance of the amended policy.

13 Contact Us About Privacy

If you have any questions, concerns, or wish to exercise any of your privacy rights, the dewi69 team is ready to assist you through the following channels: